Satisfaction Guaranteed: Our 15 Day Refund Policy works like this, when you receive your order, inspect it immediately. If you are not satisfied with the merchandise, please return it to us in its original condition, unused and unlaundered, for a prompt refund (excludes shipping charges) or exchange. All returned items must be insured and sent prepaid by you through U.P.S. or Parcel Post. Please allow 5-7 days after our receipt of merchandise for your refund or exchange to be processed. Sorry we cannot accept COD shipments.

Shipping Damage: All claims for damaged or missing items must be promptly reported by you to the delivery carrier. The carrier is responsible for merchandise damaged or missing in shipping. Damaged goods can only be returned for a prompt refund or exchange when a Return Authorization Number (R.A.#) is requested by you and authorized by SilverHorse Studios, before being returned to us. Damaged items must be shipped back in its original condition, unused and unlaundered. All returned items must be insured and sent prepaid by you through U.P.S. or Parcel Post. Please allow 5-7 days after our receipt of merchandise for your refund (excludes shipping charges) or exchange to be processed. Sorry we cannot accept COD shipments.

All sales are final for all customized merchandise.

This is a secured web site for your shopping safety. We Accept Visa, MasterCard, American Express
To Contact Us email: eileenbruni@frontiernet.net
(Due to spammers, you need to type in, or copy our email address into your send to field)

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